Season 25/26 - Concierge

🌟Job Title: Concierge  

📍Location: Rusutsu | Furano 
👤Reports To: Concierge Team Leader / Guest Services Manager 
 

🏨 About the Company  

At The Luxe Nomad, our mission is to champion, inspire and enable our guests to travel well. We take pride in our attention to detail, our focus on excellent service, and building personal connections with our guests. By taking the guesswork out of your holiday, we invite you to “Dream a little. Travel a lot.” 

❄️ Join Our Winter Wonderland Team!  

Do you love making people’s vacations extraordinary? Are you passionate about providing exceptional guest experiences in a winter resort setting? TLN is looking for Concierge team members to help guests book the best restaurants, activities, and experiences in Niseko while providing warm and professional service. 

🛎 What You'll Be Doing  

😃Irresistible Welcomer! Greet every guest like royalty with a dazzling smile a touch of elegance.   

🍴Local Connoisseur!Share insider tips on the best dining, tours, and activities. 

📅Booking Prodigy! Handling bookings, cancellations, and itinerary tweaks like a pro. 
❄️Snow Expert! Keeping tabs on snow conditions, lift statuses, and local happenings. 
🎉Resort Ambassador! Showcasing resort activities, special offers, and unique guest experiences. 
📞Multi-Channel Maestro! Assisting guests via phone, email, and face-to-face interactions. 
🤝Collaboration Virtuoso! Seamlessly syncing with teams to deliver flawless service. 

🧳Peak Time Ace! Master busy moments with smooth luggage handling and flawless support.  

🛎  Concierge Champion! Maintaining an organized, inviting concierge desk and lobby area. 

💡Quick-Wit Genius! Turn last-minute challenges into smooth, smile-worthy solutions. 
🌟Luxury Curator! Craft bespoke, unforgettable experiences that leave guests feeling truly pampered.
 

🎯 What We're Looking For  

🎓Experience Advantage! Previous experience in hospitality, concierge, or guest services is a plus. 
🗣 Communication Pro! Strong English communication skills (Japanese proficiency is a big plus!). 
📊Multitasking Master! Ability to multitask and manage bookings efficiently. 
📆Flexible Schedule! Flexibility to work weekends, evenings, and holidays. 
⛷ Winter Sports Enthusiast! Passion for winter sports, resort tourism, and guest experiences. 

🌟Service Rockstar: Deliver exceptional experiences with a smile. 
🔑Detail Ninja: Perfect every guest need, down to the last detail. 
⚡Energy Magnet: Bring energy, warmth, and a welcoming attitude. 
💼Solution Master: Tackle challenges with creativity and ease. 
🌍Global Soul: Make every guest feel right at home, no matter where they’re from. 
🛂Visa? Must have a valid Japanese Working Holiday Visa. 
🚗Driver’s License! An international driver’s permit or Japanese driver’s license is preferred. 
📅Flexible Schedule! Ability to work flexible hours, including weekends and holidays.. 

🎁 Perks & Benefits  

🏠 Subsidised staff accommodation available. 

🤝 Working in a friendly and successful team environment. 

🎓 Comprehensive training and introduction programs. 

🎿 Discounts on some resort services and winter activities. 

💰 Competitive wage. 

❄️ Unique work environment.