Receptionist

About Us

For over 20 years, Asia Physio has supported skiers, snowboarders, and travellers throughout Japan's winter season. We are an Australian-owned, English-speaking international company based in Japan. With clinics across major destinations including Niseko, Rusutsu, Hakuba, Myoko, Nozawa Onsen, and soon Furano for the 2026/27 season, we are an established part of life in the snow. Our work goes beyond treatment - we help people stay active, recover quickly, and make the most of their time on the mountain. Every role contributes to this, from reception and clinic operations through to hands-on care and behind-the-scenes support. Our clinics are fast-paced, international environments, but also friendly, supportive, and team-focused. At Asia Physio, you'll be part of a unique winter lifestyle, working in incredible locations, building lasting connections, and contributing to a team that values both excellence and experience. 

Position Overview 

We are seeking a proactive and personable Receptionist to join our winter clinics for the 2026/27 season. As the first point of contact for our patients, you will play a key role in ensuring a smooth and professional front desk experience. This position involves booking appointments, handling billing and payments, and communicating with physiotherapists and massage therapists, requiring strong organisational and communication skills.

Key Responsibilities 

• Greet patients warmly and professionally, creating a positive first impression
• Manage appointment scheduling and rescheduling, both in person and over the phone
• Coordinate with physiotherapists and massage therapists to ensure efficient patient flow and clinic scheduling
• Process patient payments, issue receipts, and manage end-of-day cash
• Oversee direct billing processes for insurance companies
• Maintain accurate patient records and handle confidential information with care
• Support daily front desk operations and assist in general administrative tasks

What We're Looking For

• At least 1 year in clinic administration or customer service within the healthcare industry
• Strong communication skills in English (Japanese is a plus but not required!)
• Comfortable using scheduling or practice management software (e.g., Cliniko, Square, Circle, Excel/Google Sheets)
  
• Highly organised with excellent attention to detail
• Able to remain calm and professional in a busy, fast-paced environment
• Adaptable and comfortable living in shared accommodation
• Eligible for a Working Holiday Visa or valid work permit in Japan (please ensure you meet the eligibility criteria before submitting your application) 

What We Offer

• Work, live and gain experience in Japan’s top ski destinations 
• Join a team who made the mountains their workplace and the winter season their way of life
• Competitive seasonal pay with performance-based bonuses, plus full training and onboarding
• Balanced shifts (8:00am-2:00pm / 2:00pm-8:00pm) so you can enjoy the snow and lifestyle
• Staff accommodation available close to work and ski lifts
• Organised transport to help access shops and towns
• Visa support and assistance settling into life in Japan
• Plus social activities, staff parties and dinners!