Customer Service Representative
The ChemoursAs we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS
At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.
Chemours is seeking a Customer Excellence Representative to join our growing Advanced Performance Materials team. This position will be available at the Chemours Kabushiki Kaisha in Minato-ku, Tokyo, Japan and report directly to the AP Regional Customer Excellence Manager
The Customer Excellence Representative serves as the primary point of contact for Chemours customers, ensuring a seamless, positive experience throughout the order lifecycle. This role is responsible for processing orders, responding to customer inquiries, resolving issues, and maintaining the highest standards of service in alignment with Chemours’ values and business objectives.
The responsibilities of the position include, but are not limited to, the following:
- Efficiently manage customer orders from entry to fulfillment ensuring accuracy and timely delivery.
- Respond to customer inquiries via phone or email providing information on products, services, order status and logistics etc.
- Process customer invoices accurately and in a timely manner ensuring all billing documentation meets Chemours’ standards and regulatory requirements.
- Monitor accounts receivable (AR) status, track outstanding payments and proactively follow up with customers regarding overdue balances.
- Proactively resolve customer issues collaborating with internal teams (Sales, Logistics, Supply Chain, Finance and Product Stewardship team etc) to deliver prompt solutions.
- Ensure adherence to Chemours’ internal policies and process as well as external regulation and requirement in all customer interactions.
- Participate in training and professional development to stay current on Chemours’ products, policies and process.
- Identify opportunities for process improvement and share customer feedback to support continuous improvement initiatives.
- Generate reports and analyze customer trends to support business decisions.
The following is required for this role:
- Bachelor’s degree
- Fluency in business English, both written and verbal
- 1~2 years of customer service experience
- SAP user
- Strong communication and problem-solving skills.
- Ability to work collaboratively with Sales, supply chain and other function team.
- High attention to detail and organizational skills.
The following is preferred for this role:
- Customer service experience in chemical industry company
- Proficiency with ERP/CRM systems (e.g., SAP, Salesforce) and MS Office Suite.
Benefits:
Competitive Compensation
Comprehensive Benefits Packages
Merit Increase (annual)
Incentive Compensation
Social Insurance
Retirement Pension System
Housing Allowance
Year-End and New Year Holidays
Annual Paid Vacation
Congratulatory and Condolence Leave
Company-paid Volunteer Day
Learning and Development Opportunities
Strong Inclusion and Diversity Initiatives
We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.
Learn more about Chemours and our culture by visiting Chemours.com/careers.
Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.
Candidates must be able to perform all duties listed with or without accommodation
Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.
At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.