Customer Service Representative

Description

Customer Service Representative

Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow! 

Primary responsibilities – 

• Correspond to customer’s inquiry regarding general topic related to services
• Communicate with customer as service representatives over the phone or by e-mail
• Create quotation of On-Demand calibration/repair and close the deals
• Negotiate with customer in terms of price/terms in corporation with internal members
• Consolidate pick up list of calibration/repair and ask forwarder vender to arrange logistic
• Create an RMA for On-Demand/agreement
• Supervising current progress for each job (internal / external) and contact customer if needed

Qualifications-

• Minimum 3 years experience of selling service solutions
• Adequate knowledge of customer service representative, ERP and office applications such as MS Word, Excel or PowerPoint
• Fast and accurate capability of MS office applications
• Be familiar with order/sales booking software 
• Communication skill with other employees and customer
• Ability to take action for improving current environment with own initiative
• Make the message swiftly and precisely to correspond to customer’s message
• Manage many kinds of request/inquiry mainly by e-mail 

Preferred-

• Basic knowledge of English, reading/writing only
• Experience of trading and sales support
• Knowledge of business law

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.